Majority of the managers rise to their positions based on their hard skills. In fact, a few of them get them get the requisite training in the area of employee management. And in particular, the problematic employees. You see, one of the greatest challenges that managers face today is handling a difficult staff.
And you may not be able to control them entirely. Thankfully enough, you may have the ability to manage their environment to improve their performance. If you are facing a rough time handling your difficult employees, you are lucky you are reading this article; make sure you exhaust the guidelines that are indicated and you will never find yourself in a rough encounter with your subordinates.
First, it is essential that you learn to document your records. If issues become legal matters, and they are not documented, then they are as if they never happened at all. If you are finding it hard to reach a convergence and you are weighing the option of terminating their services, you need to ensure that you put everything in writing.
You do not want to terminate your employee without enough reason, cause or prior warning; your employee might challenge your termination in a court of law, and you will be on the losing end. In fact, you might even have to pay them for the damages that you have caused.
You also need to document every training and coaching that you occasion. Every training that you offer are considered coaching. Remember that you are doing this to help salvage the difficult staff.
You would not know the future, and so if you happen to want to dismiss someone, you may have to give evidence that you tried your level best to ensure that you bring the difficult staff at par. Make sure you have all your efforts documented appropriately.
You need to avoid words such attitude. When handling a difficult staff, it is better that you avoid such a term as it is not specific; instead, it is subjective.
You need to be keen on their specific behaviors and qualities of work. You may even choose to delegate some special undertaking to the difficult person and carefully monitor the reaction that they got on their face. Be sure to seek explanation immediately while ensuring that you have evidence.
It is also important that you learn to be objective as much as possible. You need to highlight the particular behavior that is found to contravene the standard rule of conduct in the workstation.
Be sure to document such events as they will form part of the case when it finally reaches the disciplinary committee. What is more, you should make it your priority to ensure that all their goals and objectives are determinate and specific, and in writing for accountability.